Help Center

Explore the Migaloo Pool Help Center to find solutions for all your pool needs. Our specialized team is ready to provide technical support, answer your questions, and offer personalized guidance. From basic maintenance to complex issues, trust the Migaloo Pool Help Center to help you keep your pool in perfect condition

Shipping and Return Policy

Free Shipping

Limited time offer: free home delivery applies to products with free delivery available

A tractor trailer lift gate truck will lower the heat pump to the ground. Excludes HI and Alaska. If you need delivery in these areas please call for a quote. Offer valid for heat pumps only. Most delivery companies use tractor trailer trucks for this type of delivery. If you live on a small or difficult to access road, private road or gated community, please let us know before delivery as you might need a different method of delivery and there might be extra costs involved.

Our premium shipping services include complete delivery protection in the USA. If your heater arrives damaged (an extremely rare event) Please refuse it and we will send another usually within the same day. We are the only company that we know of that will never make you file freight claims. 


Flat Fee Delivery to 48 contiguous United States:

Delivery to Alaska:



Delivery to Hawaii:



Residential Delivery in Canada:


Domestic Shipment Method

Unless otherwise arranged, we ship by truck. We also use UPS and the US Post Office. All shipments are (FOB shipping point prepaid and added). You own the merchandise while it is in transit. If there are any damage claims, you as the buyer, file against the shipping company and will receive compensation directly from them. We do this because we are not there personally to inspect/accept the shipment when it arrives. We don't know your receiving conditions. Rio Bravo, Inc. will provide any shipping documentation and assistance required for your claim to be completed. Please call ASAP if there are any issues.

Damages or shortages must be reported to the delivering carrier or truck driver immediately upon receipt and so noted on the Bill of Lading before acceptance of the shipment is made. Deviating from this procedure will result in an unenforceable claim against the delivering carrier or Rio Bravo, Inc. Inc. Please call us if anything happens and we will do whatever is necessary to keep you happy.

International Shipment Method


We do not ship pool heat pumps or pool gas heaters Internationally.  We will ship for free to any freight forwarder located in the Continental USA.


Return Policy

Returns of non-defective (new, unboxed condition) merchandise to Rio Bravo, Inc. is permitted for any reason within 7 days of purchase date, unless otherwise noted on your sales receipt. All returns are subject to a 20% restocking charge. Due to the nature of the following products, all sales are final on these items: Swimming pools, robotic cleaners and heaters. These items come with manufacturer warranties which will still apply.

Returns to Migaloo Water Tech LLC. must be made within 30 days of the invoice date. Please request an RGA number prior to returning goods. Items returned without an RGA number will be refused. The RGA number is good for only one (1) item and must match the item authorized for return. Returned merchandise must be in the original box and in resalable condition and include all literature, warranty cards etc. Buyer is responsible for all shipping costs. Special order products may only be returned if defective for replacement and not for refund. Your account will be credited the full amount of the returned item less any applicable charges. Please allow 1 week for refunds to be processed and credited to your account.

It is the financial responsibility of the customer when any shipment is refused or denied delivery. This financial responsibility includes all shipping costs, restock fee, warehouse storage fees and any other charges associated with a refused or denied shipment.

All returns should be sent via UPS or Federal Express. Do not ship via US Post. We suggest you insure your returns. Rio Bravo, Inc. is not responsible for returns that are lost or damaged in shipment.

Migaloo Water Tech LLCAt Rio Bravo, Inc. we are dedicated to providing the highest quality pool supplies at the lowest possible prices. We however reserve the right to refuse service to anyone. Possession of printed material downloaded from our website does not constitute a binding agreement. Customers are frequently notified prior to completing their order to confirm information and correct pricing errors.

Products, pricing, and specifications are subject to change without notice.

Migaloo Water Tech LLC is not responsible for typographical errors which may occasionally occur in descriptions and pricing.

Pictures on the site are representations of the products sold and may not exactly match what you receive.

Migaloo Water Tech LLC . expressly disclaims liability for any injury, or damage of any kind arising from the use or inability to use any item we sell. Our only obligation is to replace an item that is delivered defective, and that obligation is limited.

Compare Pool Heating

At Migaloo Pool, we understand that choosing the right pool heating method is crucial for ensuring a comfortable swimming experience throughout the year. With various options available, it's essential to understand the features and benefits of each type of pool heater to make an informed decision.

Why Choose Us for Your Pool Heating Needs?

  • Expert Advice: Our team of experienced professionals can help you compare different heating methods and estimate costs to find the perfect solution for your pool.
  • Customized Analysis: We offer personalized pool analysis to compare the costs of running different heating methods tailored to your specific requirements.
  • Free Consultation: Get a free pool analysis today and let us assist you in making the right choice for your pool heating needs.

Heat Pumps

Heat pumps are an efficient and environmentally friendly way to heat your pool. They operate by extracting heat from the outside air and delivering it to the water, making them ideal for warmer climates or pool owners who primarily use their pool in the swim season.


  • Low operating costs
  • Environmentally friendly
  • Long lifespan with proper maintenance


  • Requires warmer ambient temperatures
  • Higher initial cost

Pool Chillers

Pool chillers, also known as heat and cool pool heat pumps, offer the versatility to cool pool water in hot weather and warm it during cooler months. They are energy-efficient systems that can extend the swimming season and operate at lower temperatures.


  • Extend swim season
  • Energy-efficient
  • Suitable for year-round use


  • Higher initial cost
  • Requires warmer ambient temperatures

Pool Heaters (Natural Gas or Propane)

Natural gas or propane pool heaters can quickly heat your pool in any weather conditions. While they have higher operating costs, they are efficient for short-term heating or occasional pool use.


  • Heat pool quickly
  • Lower initial cost
  • Suitable for all conditions


  • High operating costs
  • Requires regular maintenance

Electric Spa & Hot Tub Heaters

Electric element heaters are cost-effective options for spas or hot tubs but may be expensive for heating swimming pools. They are ideal for indoor use or smaller pools that require continuous heating.


  • Lower initial costs
  • Suitable for spas/hot tubs
  • Lower operating costs for continuous use


  • Most expensive option for pool heating
  • Not suitable for large pools

Solar Panels

Solar pool heaters utilize solar energy to heat and cool your pool, offering an environmentally friendly and cost-effective alternative. While they have higher initial costs, they require no operating costs and can extend your swimming season.


  • Environmentally friendly
  • No operating costs
  • Suitable for year-round use in warm climates


  • Higher initial cost
  • Requires warmer ambient temperatures

Solar Blanket

Solar covers help retain heat in your pool by absorbing sunlight, making them an efficient and cost-effective heating solution. They are suitable for all pool types and can lower overall heating costs.


  • Environmentally friendly
  • No operating costs
  • Suitable for all pool types


  • Requires warmer ambient temperatures
  • Large roof sections or lawn space required

Remember When Selecting a Heater:

  • Size your heater appropriately
  • Consider higher BTU output for quicker heating
  • Invest in a pool cover to reduce heat loss

Contact Us Today!

For personalized assistance and expert advice on selecting the right pool heater for your needs, contact us at (407) 573-6480. Our friendly team is here to help you make the best choice for your swimming pool.

Pool Heater Financing

Welcome to Migaloo Pool! We've made purchasing our products easy through quick and secure financing options. With our streamlined check-out process, you can acquire your pool conveniently and affordably.

FAQ - Help Center

Frequently Asked Questions About Pool Heating

Have queries about pool heating, heat pumps, or installations? Our experts have compiled answers to commonly asked questions about pool heaters, heat pumps, and related topics. If your question isn't listed, feel free to leave a comment or reach out to us for assistance.

What Size Pool Heater Do I Need?

For rectangular pools 14 X 28 feet or smaller, an 80,000 BTU heater suffices. With a solar cover, you can extend this to pools up to 18 X 36 feet. For larger pools exceeding 18 X 36 feet, opt for a heater with at least 100,000 BTUs. For round pools under 22 feet, an 80,000 BTU heater works well, while pools wider than 30 feet require a heater with at least 100,000 BTUs.

How Do Pool Heat Pumps Work?

Learn more about how heat pumps work here.

Are Your Heaters New?

Yes, all our pool heaters are brand new from the manufacturer. We prioritize selling new units with full factory warranties to ensure reliability for our customers.

How Long Do Heaters Last?

Heater lifespan varies but typically ranges from 12 years for heat pumps to 6 or 7 years for gas heaters. Various factors such as location and environmental conditions influence durability.

How Do I Choose the Right Brand?

Different brands cater to different applications. Contact us for personalized assistance in selecting the ideal brand for your requirements.

Why Do I Need a Larger Gas Heater Than a Heat Pump?

Gas heaters heat up faster due to different technology. While a larger gas heater may require a similar initial investment, it ensures quicker heating compared to a heat pump.

What Is the Most Important Quality in a Heat Pump?

Reliability stands out as a crucial quality in heat pumps.

Which Pool Heaters Do You Recommend?

We provide both positive and negative aspects of specific heaters upon inquiry.

General Questions

Should I Use a Solar Cover?

Solar covers save about fifty percent of swimming pool heating expenses and also reduce water and chemical usage.

What If I See a Lower Price Elsewhere?

Inform us, and we'll strive to accommodate you. We prioritize fair pricing and transparency for our customers.

Why Should I Choose a Heat Pump Over a Gas Heater?

While gas heaters heat up faster, heat pumps offer substantial energy savings in the long run. Consider operating costs and installation expenses.

How Can I Assess a Manufacturer's Customer Service?

Reach out directly to the manufacturer or explore their website for insights into their customer service quality.

Delivery Questions

Installation Queries

Warranty Questions

Feel confident in your decision to invest in a pool heater. Contact us for personalized guidance and exceptional customer service.

Are Your Customer Testimonials Genuine?

Absolutely. Every testimonial on our page comes from real customers who generously shared their experiences. We deeply appreciate their valuable feedback. Additionally, after purchasing a heater, feel free to email us your thoughts, and we'll feature it on our response page.

Why Should I Choose Your Company?

With nearly two decades of experience in selling and repairing swimming pool heaters, we offer unmatched expertise. We boast the best prices and service in the industry, providing personalized assistance to help you find the perfect pool heater for your needs.

Do You Provide Installation Services?

While we don't handle installations ourselves, we can connect you with trusted professionals across Florida and many other areas. Installing heaters is straightforward, often requiring only basic plumbing skills and the assistance of an electrician.

What Sets Your Customer Service Apart?

We take pride in our prompt responsiveness and commitment to resolving any issues you may encounter. Unlike other suppliers, we prioritize customer satisfaction, ensuring a seamless experience from start to finish.

Why Do You Offer Such a Wide Range of Heaters?

Our goal is to offer the most comprehensive selection of heaters globally. By providing all the information you need in one place, we make it easy for you to find the perfect heater with confidence.

Will My Information Remain Confidential?

Rest assured, we never share customer information with third parties. Your privacy is of utmost importance to us, and we take every precaution to safeguard your data.

Do You Offer Discounts on Slow-Selling Heaters?

No, we focus on promoting our top-performing heaters and providing transparent information about each product's features and limitations.

Will You Pressure Me to Make a Purchase?

Absolutely not. We believe in allowing customers to make informed decisions at their own pace. Our commitment is to provide guidance and assistance when you're ready to make a purchase.

How Can Your Prices Be Lower Than Local Suppliers?

As one of the largest distributors globally, we've established favorable pricing agreements with manufacturers, allowing us to pass significant savings on to you.

Will You Continuously Contact Me to Encourage a Purchase?

We respect your time and autonomy. While we may follow up occasionally, we won't inundate you with calls or emails urging you to buy.

How Can I Trust Your Company Without Meeting You in Person?

We understand the apprehension of buying from a non-local company. However, with over two decades in business, we've built a solid reputation for reliability and trustworthiness. Plus, our listing on Dun and Brad Street and extensive customer testimonials attest to our credibility.

Do You Laugh All the Way to the Bank After a Sale?

Our focus is on providing exceptional service and ensuring your satisfaction, not just making a sale. We're committed to being here for you for years to come.

Why Am I Seeing Lower Prices Elsewhere?

We strive to offer the lowest prices, but variations may occur due to shipping methods, taxes, or differences in product specifications. Feel free to reach out if you have any concerns, and we'll address them promptly.

Contractor Questions

My Local Pool Contractor Claims Heat Pumps Won't Work Here.

Despite what your contractor says, heat pumps are versatile and effective in various climates worldwide.

What Should I Do If My Contractor Only Offers One Brand?

It's essential to conduct your research and explore multiple options before making a decision. Don't hesitate to seek advice from knowledgeable sources.

My Contractor Is Pressuring Me to Buy From Him.

If your contractor is unwilling to accommodate your preferences, consider finding a new one. A good contractor prioritizes your needs and respects your choices.

Do You Have Any Issues With Pool Contractors?

No, we hold pool contractors in high regard for their hard work and dedication to their craft. Many of our associates are pool contractors themselves, earning our respect and admiration.

Pool Heat Pump Installation Guidelines

Swimming Pool Heat Pump Setup Guide

Proper Installation Techniques for a Pool Heat Pump
Your heat pump stands as a valuable investment and the most economical means to heat swimming pools and spas. Should you require assistance in operating or maintaining your heat pump, you can rely on the proficient and easily accessible customer support team at our website, specializing in pool heat pump solutions. We're here to assist you!

It may be advisable to engage a licensed electrician or gas professional to ensure the safe and proper installation of your heater. Keep in mind that each pool heater model comes with specific guidelines regarding clearance and ventilation, and it's essential to strictly adhere to the manufacturer's specifications.

Please consult your owner’s manual for comprehensive details.

Installation Suggestions By ensuring the correct installation and maintenance of your heat pump pool heater, you can extend its lifespan to five to ten years or more while optimizing energy efficiency.

We recommend hiring a qualified pool specialist or electrician for installation, particularly for electrical wiring and connections.

Heat pumps require ample air circulation and function optimally outdoors with sufficient clearance around the unit, free from any obstructions. Be meticulous in selecting the heater's location; opt for level ground near a pool pump or filter to ensure unrestricted airflow. Your owner’s manual will provide detailed instructions regarding proper clearance, the heater's placement in relation to your equipment, and the ideal unit location.

What is the ideal distance for installing a heat pump from my pool?
Position the heater as close to the filter as feasible, approximately 25 feet away from the pool. Installing it farther may result in heat loss as tubing is buried underground.

An "optimal" installation should leave about 24" of clearance around the unit with no obstructions overhead. While there may be exceptions, if you suspect one, feel free to contact us for clarification.

If you're uncertain about the heater pump's installation location, reach out to us to ensure the heater's capacity aligns with your pool's requirements and the distance between the heat pump and filter.

Operating a Heat Pump or Pool Heater Once the unit is wired and plumbed by a licensed professional, you're ready to activate it. Refer to your Owner's Manual for specific control instructions, as each pool heat pump model varies. Ensure all valves are open to allow water flow to the pool heat pump. Sometimes, valves may appear open but are closed. The heat pump will only operate if the water pump is running. In rare cases, the heat pump may run even if the water pump is off, typically on select plumbing installations where siphoning occurs; this should be rectified.

When the unit operates in heating mode, ensure that the air expelled from the top is cooler than the surrounding air, indicating proper functioning. If the heat pump continues to operate when the water pump is off, switch off the heater and contact us or the manufacturer. This may occur if the heater is set well below the pool water level or if the flow switch requires adjustment. Most heat pumps shut down below 50 degrees Fahrenheit and restart once the temperature rises above 50. Some heat pumps can operate below 50 degrees Fahrenheit with active hot Freon defrost. Enhance your heat pump's performance on cooler days by using a solar blanket on the water. In certain cases, the use of a solar blanket is essential for the heat pump to maintain high temperatures effectively.

If possible, run the heat pump continuously for 72 hours or during the warmest part of the day to achieve the desired pool temperature. We strongly recommend using a solar cover/blanket. After running the pool heat pump for some time, you may notice condensation around your equipment pad or within the unit.

If you suspect a leak, there are two methods to test it.
Turn off the pool heat pump while keeping the water pump running; you should observe the condensation drying up, indicating water is flowing through the unit without leaking. Alternatively, dip test strips into the condensation pool; absence of chlorine indicates no leaks.

Access & Download Operating Manuals

FAQ: Does your company provide heater installation services? While we don't offer installation services, we can connect you with reputable professionals across various regions.

Though we don't handle heat pump installations or servicing, our extensive field experience enables us to guide you in selecting the most suitable heater for your needs. If you require an electrician, obtain quotes from 2 or 3 professionals to make an informed choice. Typically, quotes start at $150.00, depending on the project's complexity. Some manufacturers may recommend specific service providers; we can inquire on your behalf if needed.

Find a Qualified Installer

To ensure satisfaction, entrust the installation of your heat pump to a licensed professional. For any inquiries, feel free to reach out to us. We're committed to assisting you. We do not accept returns due to poor performance resulting from unforeseen conditions or improper installation or operation.

Please adhere to the manufacturer’s recommendations to safeguard your investment. Always refer to your owner’s manual.

Download an owner's installation manual for guidance on proper installation, operation, maintenance, and servicing of your new heat pump pool heater. Please note that we are not liable for any updates made by manufacturers that we may not be aware of.

Note: Review the maintenance schedule and other recommendations outlined in your owner's manual. Your heater will likely require routine maintenance approximately once a year.

Heat Pumps vs. Traditional Heaters

Pool Heating Solutions: Understanding Heat Pumps vs. Traditional Heaters

What Sets Heat Pumps Apart from Pool Heaters?

Heat pumps and traditional pool heaters offer distinct approaches to pool heating. While both serve the same purpose, they operate differently and cater to varying needs.

Understanding Heat Pumps: Heat pumps rely on electricity to transfer heat from one location to another, rather than generating heat directly like gas or propane heaters. This method proves to be more energy-efficient and environmentally friendly.

Exploring Pool Heat Pumps: Pool heat pumps are a sustainable option for heating pools, boasting lower annual operating costs and a longer lifespan of up to a decade or more with proper maintenance. By harnessing heat from the ambient air, they ensure efficient pool heating while minimizing energy consumption.

Ideal Applications: Swim Season

Compatible Pool Types: In-Ground, Above Ground

Pros: Low Operating Costs, Environmental Friendliness

Cons: Requires Warmer Ambient Temperatures, Higher Initial Cost

Cost Estimate:

  • System unit cost range: $2400 - $4600
  • Installation cost (approx): $350 - $950

Understanding Pool Heaters: Pool heaters, powered by natural gas or propane, excel in quickly heating pools, making them ideal for short-term or frequent pool use. They maintain consistent water temperatures regardless of external weather conditions.

Exploring Pool Heaters: Ideal for locations with average temperatures below 55 degrees, pool heaters offer rapid heating, ensuring comfort during shorter pool sessions. They are cost-effective for intermittent pool use, such as weekends or occasional dips.

Recommended Applications: All Conditions

Pros: Quick Pool Heating, Lower Initial Cost

Cons: High Operating Costs, Regular Maintenance Required

Cost Estimate:

  • System unit cost range: $875 - $5400
  • Installation cost: $350 - $850

Choosing the Right Heating Method:

When selecting a pool heating solution, consider factors such as desired pool usage frequency, pool size, weather conditions, fuel costs, and existing infrastructure. Evaluating these aspects will help you make an informed decision that aligns with your needs and budget.

Need Assistance? Contact our pool heating specialists at (407) 573-6480 for personalized guidance. Our experts can provide customized pool analyses and cost estimations to help you choose between heat pumps and gas pool heaters. Get your free pool analysis today!


Manufacturer Warranty Information

It shows in the warranty when a manufacturer builds a high quality product. The manufacturer of the pool heat pumps we offer are confident in their products and they offer remarkable warranties designed to keep you comfortable in and out of the pool. When you purchase a pool heater from, your heater is protected by a strong warranty.

The following warranty information is subject to change. Please check manufacturer website for the most up to date information.



Gulfstream Warranty



AquaCal Warranty


 AquaCal Commercial Units

Great Big Bopper Warranty



Jandy Zodiac Warranty



Pentair Warranty



Raypak Warranty

Raypak Gas Warranty

Raypak SpaPak Warranty





Extended Warranties Available

Contact us for more information

This is not a manufacturer's warranty coverage but a pool heat pump protection plan offered by one of the largest US warranty companies in the nation.

This plan will cover your pool heat pump for an additional one year parts and labor after your regular manufacturer's warranty has expired.

Residential application only, single phase only. Not available outside continental USA.

Heat Pump Pool Heater Efficiency (COP)

Understanding Heat Pump Pool Heater Efficiency (COP)

What is COP? COP, or Coefficient of Performance, is a measure of efficiency used in heat transfer devices. It compares the efficiency of a device to a standard form of heating known as resistance heating, which has a COP of 1.

How Does COP Affect Operating Costs? A higher COP indicates greater efficiency. For instance, a heater with a COP of 6.21 is 6.21 times more efficient than resistance heating. The higher the COP, the lower the operating costs, making it a cost-effective option for pool heating.

What is BTU? BTU, or British Thermal Unit, is a unit used to measure heating capacity. It represents the amount of heat output a unit can produce.

Determining Pool Heat Pump Efficiency Heat pump efficiency is measured by COP, with higher numbers indicating greater efficiency. However, without a standardized test, comparing COPs of different models can be challenging. Manufacturers typically test at specific outdoor and pool temperatures, with COPs ranging from 3.0 to 7.0, equivalent to an efficiency of 300%–700%.

Determining Gas Pool Heater Efficiency Gas pool heaters undergo standard tests to determine their energy efficiency based on BTU output. Efficiency is the ratio of usable output to energy input. Today, gas pool heaters boast efficiencies ranging from 89% to 95%, providing efficient heating solutions.

Understanding efficiency metrics like COP and BTU can help you make informed decisions when choosing a pool heating system.